Skip to content
Brooke

Choosing an agency

12 questions to ask a home care agency before you hire

A short list to use on the phone, covering caregivers, scheduling, supervision and cost.

4 min read. Updated August 20, 2026

About caregivers

Are caregivers employees or contractors? Employees mean the agency handles taxes, insurance and workers’ compensation.

How do you screen and train them? What happens if a caregiver calls out?

About supervision

Does a nurse visit to create and update the care plan? How often?

Who do I call after hours?

About money

What is the hourly rate, minimum shift, and any deposit? How much notice is needed to cancel?

Common questions

Should caregivers be employees?
Employee caregivers are generally safer for families, because the agency is responsible for payroll taxes, insurance and supervision.